How do I record a sales return against an invoice?

The customer brought goods back. A return puts them into stock and reverses their financial effect, and it is always tied to the original invoice so a quantity that was never sold cannot be returned.

Steps

1. Open Sales → Sales Returns and press + Create — image 1.
2. Under Select Invoice, type the invoice number or the customer name and pick from the results.
3. The invoice lines load automatically, each showing invoice qty, returnable and return qty.
4. Enter a return qty only on the lines coming back, leaving the rest at zero.
5. Set the date and the warehouse the goods will go back into.
6. Write the return reason, then Save.

The returnable column

It does not show the invoiced quantity but what is still returnable after subtracting earlier, non-cancelled returns. The same piece cannot come back twice, and once a line is fully returned you get "No items available for return".

Notes

• A return is saved as a draft and moves nothing; approval is what puts the goods back and posts the entry — see the next article.
• A return cannot exist without an invoice; it is always dependent.
• A return on an invoice blocks both editing and cancelling that invoice until the return is deleted.
• The reason is free text but appears in the returns report, so make it useful: "wrong size" teaches more than "returned".
• To undo a whole deal, cancelling is faster; a return is for some lines or some quantities.
• A draft can be edited and deleted; an approved return can only be cancelled.