How do I close a POS shift, read the cash difference, and print its report?

At the end of the day the cashier closes their shift: they count the drawer and compare it with what the system says. The gap between those two numbers is the most important figure in a cashier's day.

Steps

1. On the POS screen press Close shift.
2. Count the cash in the drawer and enter it as counted cash.
3. Confirm the close.
4. Print the shift report — detailed on A4, or small on the receipt printer.

Reading the numbers

The Shift History screen shows, for each closed shift: terminal, branch, user, opening and closing times, duration, and then the three figures that matter — image 1:

• Expected cash — what should be in the drawer: opening cash + the shift's cash sales − approved returns.
• Counted cash — what you entered after counting.
• Difference — counted minus expected. Negative is short, positive is over.

What does the difference mean?

• Short — change given wrongly, a cash sale never recorded, or money taken out for petty expenses.
• Over — change not handed back, a sale rung twice, or opening cash entered lower than reality.
• A small recurring difference is usually a small-change problem. A sudden large one deserves a line-by-line review of the shift's invoices.

Notes

• The report shows sales split by payment method, so compare the drawer against cash sales alone, not against total sales.
• Check held sales before closing; a forgotten one means goods that left without being recorded.
• Cancel any wrong sale before closing — afterwards the system blocks cancellation for good.
• Only the shift's owner, or someone with permission to manage other people's shifts, can close it.
• Force Close on the shift management screen is for a supervisor dealing with a shift nobody closed. Note that it closes with counted cash of zero, so the whole amount shows as short — use it only when you must.
• Print the report and keep it signed; it is the document handing the cash to the accountant.