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Refund Policy

Refunds and Cancellations

This page explains when you are entitled to a refund, how to request one, and what happens to your data after cancellation.

Last updated: September 2026

This policy forms an integral part of the Mazoon ERP Terms of Use. It sets out when a customer is entitled to a refund and how refunds are processed.

1 Free Trial

Mazoon ERP offers all new customers a 7-day free trial, giving you full access to the system's features before committing to a paid plan.

No charges apply during the trial, and no payment method is required to activate it.

2 Monthly Plan

Customers may request a full refund within 48 hours of payment.

After that window, monthly subscription fees are non-refundable. You may request cancellation of automatic renewal at any time through our support channels, and your service continues until the end of the paid period.

3 Annual Plan

Customers may request a full refund within 14 days of payment.

After that window, annual subscription fees are non-refundable, and the subscription remains active until the end of the paid period. You may request cancellation of automatic renewal at any time.

4 Exceptional Cases

If a technical fault on the Mazoon ERP side causes a material service outage, customers may request a partial refund proportional to the downtime. Each request is assessed individually.

5 How to Request

Refund or cancellation requests must be submitted in writing via:

We respond to requests within 1 to 3 business days.

6 Refund Processing

Approved refunds are issued to the original payment method within 3 to 7 business days of approval.

Non-refundable payment gateway or bank transfer fees, if any, may be deducted from the refunded amount.

7 Access and Data After Expiry

Access to the system ends when the paid period expires.

You can download a complete copy of your database from within the system at any time before your subscription ends.

Your data is retained — without access — for 15 days after expiry, during which you may request a copy of it. It is then deleted from our operational systems. Copies may remain in routine backups for up to 30 days, after which they are permanently removed.

8 General Note

This policy does not cover setup fees, customization charges, or any additional services provided separately from the standard subscription.