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Terms of Use

Platform Terms of Use

By using Mazoon ERP or creating an account, you agree to these terms. If you are accepting on behalf of a business, you confirm that you are authorised to do so.

Last updated: September 2026

1The Service

Mazoon ERP is a cloud-based (SaaS) business management platform covering accounting, sales, inventory, human resources and other modules. The service is provided on a subscription basis, and each customer receives an independent workspace with its own data.

2Account and Credentials

Customers must provide accurate information at registration and keep their credentials confidential. The customer is responsible for all activity carried out through their account and their users' accounts, and must notify us immediately of any suspected unauthorised use.

3Free Trial

A 7-day free trial is available with no payment method required. We reserve the right to end or restrict a trial where we suspect misuse or repeated registrations intended to obtain multiple trial periods.

4Subscription and Billing

Subscription fees depend on the selected plan (monthly or annual) and the prices published on the plans page. A subscription is activated once payment is confirmed.

Refunds and cancellations are governed by our published Refund Policy, which forms an integral part of these terms.

5Plan Limits

Each plan includes defined limits, including:

  • Number of users
  • Number of vehicles or property units
  • Monthly WhatsApp message allowance

When a limit is reached, the customer may upgrade to a higher plan. We reserve the right to restrict the relevant feature where agreed limits are exceeded.

6Acceptable Use

Customers must not:

  • Use the platform for any unlawful purpose
  • Attempt to breach or disrupt the platform, or access other customers' data
  • Resell, lease, or make the service available to third parties without a written agreement
  • Reverse engineer the system or copy any part of it
  • Upload harmful content or malicious software

7Messaging and Communications

Where a customer uses messaging services (WhatsApp or email) through the platform, the customer is solely responsible for message content, for obtaining recipients' consent, and for complying with providers' policies and applicable commercial messaging laws.

We accept no responsibility for the suspension of a customer's number or account by a service provider as a result of breaching that provider's policies.

8Customer Data and Ownership

All data entered into the system by the customer belongs solely to the customer.

We use it only as necessary to operate the service and provide support, in accordance with our published Privacy Policy.

Customers can download a complete copy of their database from within the system at any time.

9Availability and Maintenance

We make reasonable efforts to keep the service available, without guaranteeing uninterrupted operation. Maintenance or updates may require temporary downtime; we aim to schedule these during low-usage periods and to give advance notice where possible.

10Support

Support is provided through our published channels during business hours. Standard subscriptions do not include customisation, extended training, or integration with external systems; these are priced separately.

11Service and Price Changes

We may develop the platform or modify its features. If prices change, the new prices apply only from the next renewal; they do not affect an existing paid subscription period, and customers are notified in advance.

12Suspension and Termination

We may suspend or terminate an account where:

  • Subscription fees remain unpaid after their due date
  • These terms are breached, in particular the acceptable use clause

Customers may terminate their subscription at any time in accordance with the Refund Policy. Access to and retention of data after termination is governed by that same policy.

13Intellectual Property

The platform, its source code, design, and trademarks are the property of Mazoon Soft. A subscription grants the customer only a limited, non-exclusive, non-transferable right of use for the duration of the subscription.

14Limitation of Liability

The service is provided "as is". We are not liable for indirect damages, loss of profits, or data loss arising from the customer's misuse or failure to maintain copies of their data.

In all cases, our total liability shall not exceed the amount paid by the customer during the twelve months preceding the incident.

15Governing Law

These terms are governed by the laws of the Sultanate of Oman, and its courts have jurisdiction over any dispute arising from them.

16Changes to These Terms

We may update these terms; the last-updated date is shown at the top of this page. Continued use of the platform after an update constitutes acceptance of it.

17Contact