How do I log a maintenance request and follow it up?

The maintenance request is what tenants call about most and what gets forgotten most. Logging it turns a phone call into a task with an owner and a date.

Steps

1. Open Property Rental → Maintenance — Figure 1 — the hub for everything maintenance-related.
2. Go to Maintenance requests — Figure 2 — and add a new request.
3. Pick the building then the unit, and write the problem description in the tenant’s words.
4. Set the priority and the request date, then save.
5. Update the status as the work progresses until it is closed, and record the cost if there is one.
6. If the cost is the owner’s, record it as a building expense so it is deducted in their settlement.

Notes

• Do not rely on WhatsApp alone; an unlogged request is a request that will be forgotten and come back as a complaint.
• The tenant’s own description is more useful than your first diagnosis; it is your reference in a dispute.
• Repeated requests on one unit mean a root problem, and fixing it once is cheaper than patching it five times.
• A tenant whose request is answered quickly renews; maintenance speed is a commercial decision, not just a service.