How do I set up shipping zones, rates and free shipping?

Shipping is the last number a customer sees before paying, and the most common reason carts are abandoned — so set it carefully.

Zones

1. Open Store → Shipping Zones — Figure 1.
2. Add a zone with its name in both languages, for example Muscat and Other governorates.

Shipping rates

1. Click the zone to open its rates — Figure 2.
2. Add a rate with a name the customer understands, such as Standard delivery (2–3 days) or Express (24 hours), and enter its amount.
3. One zone can have several rates, and the customer picks between them at checkout.

Free shipping

In Store → Settings enter the free shipping threshold; any order reaching that amount ships free whatever method was chosen. Leave it empty to disable the feature.

Notes

• Set the free-shipping threshold slightly above your average order value; it is the most effective way to raise the average basket.
• Never leave a zone without at least one rate; a customer in that zone will have nothing to choose.
• Work out what shipping actually costs you before you promise it free; it comes out of your margin, not out of thin air.