How do I follow store orders, confirm payment and advance the status?

A store order moves through five statuses: pending, processing, shipped, completed, cancelled.

Following orders

1. Open Store → Orders — Figure 1 — and filter by status, payment status or date.
2. Open the order — Figure 2 — which shows the customer details, shipping address, line items and total.

Actions

1. Confirm Payment Received: press it when the money has actually reached you — by transfer or cash on delivery — and the status becomes Paid.
2. Advance status: moves the order to the next stage, one step at a time.
3. Cancel Order: cancels it and returns the stock in integrated mode.
4. Print Invoice — Figure 3 — to send with the shipment, and the WhatsApp button to message the customer directly.

Notes

• In integrated mode the order shows as linked to a real sales invoice, so do not record it a second time by hand.
• Do not confirm a payment before you see the money in your account; a screenshot of a transfer is not a transfer.
• The fastest way to lose a customer is to leave their order sitting in pending for two days with no word.