How do I write the contract terms and the cancellation policy?

Most venue disputes are not about the price but about what happens when a customer cancels days before the date. A written policy ends that.

Steps

1. Open Halls & Chalets → Settings — Figure 1.
2. Write the contract terms in Arabic and English; they appear on every printed contract.
3. Write the cancellation policy in both languages too; it shows in the contract and on the booking site.
4. Save, then print a test contract and read it the way a customer will — Figure 2.

What is worth writing down

• When the balance is due — clearest is before the event starts.
• Responsibility for damage and how it relates to the deposit.
• The free cancellation window and what happens to the deposit after it.
• Access and vacating times and what a delay costs.

Notes

• Write them once here rather than repeating them on every booking; later changes then happen in one place.
• Write in language the customer understands rather than heavy legal wording; the point is to be read, not skipped.
• Have your lawyer review them once; they print on every contract that leaves your office.
• A lax cancellation policy fills your calendar with bookings that melt away days before the date.