What is an RFI and how do I raise one and follow up the answer?

An RFI is a written question raised by the execution team when they find something ambiguous or contradictory in the drawings. Written, because a phone call proves nothing.

Steps

1. From the project page open RFIs — Figure 1.
2. Add one with its number, subject and description, and upload attachments if there are any.
3. Set the assignee, the due date and the priority: low, medium, high.
4. When you answer, write the response on the RFI itself and the status becomes answered.
5. Close it as closed once the solution has actually been carried out on site.
6. From Engineering → RFIs — Figure 2 — you see every project’s RFIs.

Notes

• An open, overdue RFI means work stopped on site, so filter by open every morning.
• The due date is not a formality; it is what you cite when a contractor claims an extension of time.
• The written answer is your reference in a dispute, so do not settle for a call or a passing message.